FAQ

Gypsum based cement is a durable, lightweight, eco-friendly material with a smooth, stone-like finish.

No, every  piece is handmade, so small variations in colour, texture, and subtle air bubbles are normal. These unique traits make each piece one of a kind.

No. Gypsum cement is not food-safe, so please don’t place food directly on bowls, trays, or dishes.

Gently wipe with a soft, damp cloth. Avoid harsh chemicals, bleach, or abrasive sponges. Mild soap can be used if necessary, just dry the item immediately afterward.

Yes, you can place candles in appropriate holders on your pieces. Avoid high heat and never leave burning candles unattended.

Strongly pigmented liquids (like coffee, wine, oils, or makeup) may leave marks if left for long periods. Wipe spills promptly to prevent staining.

Most orders ship within 3–7 business days. Each piece is handmade in small batches, so processing time may vary slightly. Once shipped, you’ll receive a tracking number.

At this time, we ship within New Zealand only.

Yes, custom colour requests may be possible depending on the piece. Please contact us before placing your order.

Due to the handcrafted nature of our products, we do not accept change-of-mind returns.

Please contact us within 48 hours of delivery with photos and your order number. We will assess the issue and arrange a replacement or refund if needed.

Yes! Every piece is designed, hand-poured, sanded, and sealed by hand in small batches.

We recommend keeping your pieces indoors. While they are durable, prolonged exposure to sun, rain, or extreme weather may affect their finish over time.